Terms of service

Terms of Service

Effective Date: 23-05-2025

Welcome to Ultramade.com, operated by Ultramade , located in Sharjah International Airport Freezone, United Arab Emirates. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing our site or purchasing from us, you agree to be bound by these terms.

1. Use of the Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using the site.

2. Account Information

When you create an account on our site, you agree to provide current, complete, and accurate information. You are responsible for maintaining the confidentiality of your account and password.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Product Information

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, pricing, or other content on the site are error-free.

All product prices are in AED (United Arab Emirates Dirham) unless otherwise stated. Prices and availability are subject to change without notice.

4. Orders and Payments

By placing an order, you agree to pay the full amount indicated at checkout, including any applicable taxes and shipping fees. We accept various secure payment methods available on the website.

We reserve the right to cancel any order if there is an issue with payment authorization or suspicion of fraudulent activity.

5. Shipping and Delivery

Shipping times and fees vary depending on location. Once shipped, you will receive a tracking number. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information on how to return products and request a refund.

7. Intellectual Property

All content on Ultramade.com, including logos, product descriptions, images, and trademarks, is the property of Ultramade Nutrition & Beverages FZE and may not be used without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Ultramade shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased from us.

9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content, policies, or practices of such sites.

10. Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.